Service and maintenance

We focus on superb customer care. Our priority is to provide complete client satisfaction. With skilled teams of multi-disciplined engineers, our service and maintenance division are able to offer reactive support and planned maintenance across all disciplines.


Choose the package that suits you

Essential

  • 8-hour response
  • 24/365

Advanced

  • 8-hour response
  • 24/365
  • Preventitive maintenance
  • Maintenance certification

Premium

  • 8-hour response
  • 24/365
  • All labour
  • Preventitive maintenance
  • Remote support
  • Maintenance certification

Unlimited

  • 8-hour response
  • 24/365
  • All labour
  • Preventitive maintenance
  • Remote support
  • All parts ad labour
  • Maintenance certification

 

Reporting a Fault

Our maintenance contracts offer access to the Ansador fault reporting system. The technology utilised means we can give any fault precisely the priority it requires, and it also opens up access to the client, allowing them to take an overview of faults which are pending, are being fixed or were fixed in the past.

Information is power and this information will empower you to monitor the real time status of any fault resolution, utilising emails and logs of updates and correspondence as they require.

The cumulative effect of this gathering of information is to bring together a comprehensive knowledge base, an accumulation of detail which clients can utilise to maximise efficiency.

You let us know how you want to report any faults:

How to report a fault: Telephone, online, email

We are a round the clock business, meaning we’re available 24 hours a day, 365 days a year.


How We Operate

Maintenance Contracts
Any fire and security system requires regular service and maintenance to remain in excellent working order. The range of maintenance schemes which Ansador offer to customers has a duel aim – they maintain systems in excellent working order whilst also offering access to an engineer in the unfortunate event of a breakdown occurring.

Fixed Pricing
Clients can also request service agreements under which they can take out a fixed price contract covering labour charges which might arise through the maintenance of their system. Included in such agreements will be operative visits during the year in question, which allow the system to be tweaked, maintained and upheld.

Client Focused
Any servicing will be arranged at the users convenience, being booked, if need be, during a period which minimises both down time and general disruption. Our engineers have all received the training needed to maintain familiarity with the very latest systems, and will utilise mobile technology to maintain constant contact and dialogue with head office and the resources it provides.

24/7 Reactive Service
If clients want 24 hour cover it’s available on request, utilising an automatic routing system to contact our engineers in the event of an emergency. Interconnected technology allows customers with service agreements to log problems, detail faults and request an engineer via a single visit to this website. The log-in details needed will be provided upon any such agreement being taken out.


Map

Communication lies at the heart of corporate accountability, and that’s why we utilise a management system known as Clik Service. Using this platform, our engineers can document and check the status of individual jobs and provide both a swift response and an accurate estimate of their time of arrival. Still with effective communication in mind, all our engineers and site based operatives utilise a hand held digital device which maintains constant communication with our London head office and the centralised management system.

The Ansador solution is both paperless and seamless, and opens accessible and uninterrupted lines of communication between us, our clients and our engineers.

Another layer of this vertically integrated management system takes the form of vehicle tracking software.Using this technology, we can:

  • Track the position of every vehicle
  • Locate the nearest engineer
  • Analyse real time traffic conditions
  • Combine this information to map out the quickest possible route between your problem and our solution.