Service & Support

24 / 7 / 365

Ansador never closes. Our office-based in-house technical support teams and reactive field engineering teams are always there to give you help and guidance whenever you need it, day or night.

Our directly employed engineering teams are, security cleared, certified in all major enterprise systems as well as being strategically located across the country to support clients wherever required.

The Ansador Head Office based in Wimbledon; London is where our administration teams control all personnel supporting clients throughout EMEA utilising our vetted local service partners. Our CRM systems will manage all calls and provide you with real time information on the status of each call and ensures we meet our KPI’s relating to your Service Level Agreement (SLA).

Communication lies at the heart of corporate accountability, and that’s why we utilise a custom-built service management system. Using this platform, our field engineers can document and check the status of individual jobs and provide both a swift response and an accurate estimate of their time of arrival. Ultimately ensuring that all key performance indicators are met to comply with the service level agreement.

Still with effective communication in mind, all our engineers and site-based operatives utilise a handheld digital device which maintains constant communication with our London head office and the centralised management system.

Whilst the majority of our clients prefer to engage with us directly, we also work with facilities management companies where services have been outsourced and continue to provide cost effective, innovative and compliant pre-planned service maintenance solutions.

Our consultative approach extends to how we develop each service contract with the end user. All our clients are provided with a dedicated account manager and office-based service contract supervisor to ensure that information is provided at regular intervals keeping all key individuals updated – all the time.

The majority of systems we work with require a software support agreement to be implemented. These are provided back to back with our product manufacturing partners and end users to ensure software versions are kept up to date across the board without incurring unforeseen additional costs down the line.

Our industry leading compliance portal provides detailed asset management reporting, through to real time proof of testing via live web-based portals, and we are able to offer each customer a bespoke and personal service to help achieve their unique requirements.

Access Control plays an important role in most buildings, allowing only those with relevant access into a building or specific area of it. Crucially, it provides a record and audit trail of staff and visitor access.

We work with leading manufacturers to install and maintain a variety of access control systems including Vanderbilt, Software House, CEM & Gallagher.

CCTV serves as a preventative measure and helps you to identify and analyse people and vehicle movements. We install and maintain everything from simple, stand-alone single or multiple camera systems through to integrated networked systems with remote web access.

We work with leading manufacturers to install and maintain a range of CCTV systems including Indigo Vision, American Dynamics & FLIR.

We install and maintain a wide range of video entry systems that integrate into the access control system. They provide an easy and cost-effective means of controlled entry into commercial buildings, high end residential apartments and private residencies.

Intruder systems perform a crucial function in keeping your building secure and providing notification, either on site or remotely, of intrusion through a variety of trigger devices.

Systems can be basic with a user keypad and a few door or window contacts and PIRs (passive infrared sensors), or complex with perimeter protection that allows your whole site to be secured.

Almost all fire and security systems in today’s world now utilise a local area network or wide area network to communicate. As a result, we take away the headache of network design and implementation by completing the integration of services in house.

We ensure that all services are networked on a single LAN which often reduces infrastructure costs for the end user as opposed to providing separate communication streams for individual systems.

We provide all forms of automated physical security from automatic doors and turnstiles through to vehicle gates, rising bollards and complete car park management systems – often integrating access control, automatic number plate recognition and video entry systems to provide a turnkey system solution. Our in-house expertise spans over 40 years with continually growing design and delivery teams.

Ansador offers a range of precision solutions to address your cabling infrastructure demands. From simple moves or changes, to complete redesign solutions and new installations, we design and deliver complete network infrastructure solutions including, Category 5e – 1 GB Cable, Category 6- 1GB, Category 6A- Performance up to 90 meters and channels up to 100 meters LSHOS, Category 7- To support the 40 Gigabit ethernet, frequencies up to 1000 MHZ and Fibre Optic Cables rated at 10 Gbps, 40 Gbps and 100 gbps are standard.

We provide clients with leading fire alarm & life safety technologies, application expertise and services.

We work with consultants and contractors to deliver compliant, non-proprietary solutions which avoid sole-source dependency and assure long-term cost competitiveness. From system retrofit to new construction to turnkey system installation.

Our Sectors

Data Centres / Commercial Offices / Financial / Critical National Infrastructure / Higher Education / Pharmaceutical / Healthcare / Museums & Galleries

Our Accreditations

Our Certificates

Click on the buttons below to view each certificate

Achilles Silver Network
Certificate number: 00182799

BAFE Logo - 301399

BAFE Competency Scheme
Certificate number: 103356

CHAS Standards
Membership number: 111284

Constructionline Gold
Membership number: 118684

Constructionline Social Value
Membership number: 118684

Membership number: 1680648

In partnership with Select

Certificate no: 1080

ICO Data Protection
Registration Ref: Z215771X

ISO14001:2015 Environmental Management
Registration Ref: 00270-EMS-001

ISO/IEC27001:2022 Information Security Management
Registration Ref: 00270-ISMS-001

ISO45001:2018 OH&S Management
Registration Ref: 00270-OHSMS-001

NSI Nacoss Gold
Certificate no: 52680

NSI Fire Gold
Certificate no: 52681

Safe Contractor
Certificate no: VK0450

Certificate no: 118684

Certificate no: 1680648